GLS Netherlands - Utrecht

GLS Netherlands is een van de belangrijkste logistieke dienstverleners in Nederland, met een hoofdkantoor gevestigd in Utrecht. Het bedrijf biedt een breed scala aan diensten aan, waaronder logistieke dienstverlening, post- en pakketbezorging, en meer.

Hoofddiensten

• Logistieke dienstverlening: GLS biedt een breed scala aan logistieke diensten aan, waaronder opvang, opslag, verpakking, verzending en retour.
• Post- en pakketbezorging: GLS biedt post- en pakketbezorging aan voor particulieren en bedrijven, met een breed scala aan diensten, waaronder dagelijkse bezorging, avondbezorging en uitvoerige bezorging.
• Gegevensbeveiliging en privacy: GLS neemt de gegevensbeveiliging en privacy van haar klanten ernstig seriously. Het bedrijf heeft een sterke focus op de bescherming van gegevens en de implementatie van veiligheidsmaatregelen.
• Corporatieve informatie: GLS heeft een sterke corporatieve identiteit en neemt de communicatie met klanten en stakeholders ernstig seriously. Het bedrijf heeft een breed scala aan materialen en communicatiekanalen.
• Disclaimer: GLS heeft een disclaimer, waarin wordt vermeld dat de inhoud van de website en alle materialen die worden geleverd door het bedrijf, voor een beperkte tijd en op beperkte voorwaarden zijn.

Locatie en toegang

GLS Netherlands is gevestigd op Adres: Proostwetering 40, 3543 AG Utrecht, Netherlands. Het hoofdkantoor is te bereiken via de telefoon op 853016015 of via de website gls-group.eu.

De locatie is wheelchair-accessible en heeft een parkeergelegenheid. De locatie is ook voorzien van een toilet.

Uitgelichte kenmerken

GLS Netherlands heeft een sterke focus op de logistieke dienstverlening en de post- en pakketbezorging. Het bedrijf heeft een breed scala aan diensten en is bekend om zijn sterke service en communicatie.

GLS Netherlands is ook bekend om zijn sterke gegevensbeveiliging en privacy policy. Het bedrijf neemt de bescherming van gegevens ernstig seriously en heeft een sterke focus op de implementatie van veiligheidsmaatregelen.

Praktische informatie

De openingstijden van GLS Netherlands zijn niet bekend. Het wordt aanbevolen om direct contact op te nemen met het etablissement per telefoon voor meer informatie.

GLS Netherlands kan worden bereikt via de telefoon op 853016015 of via de website gls-group.eu.

De locatie is voorzien van een toilet en een wheelchair-accessible parkeergelegenheid.

Beoordelingen

GLS Netherlands heeft 703 recensies op Google My Business. De gemiddelde beoordeling is 1.8/5.

De beoordelingen zijn niet alledaags, maar de klanten geven aan dat het bedrijf een sterke dienstverlening biedt en een goede communicatie heeft.

De beoordelingen zijn echter niet alledaags en het is aan te merken dat sommige klanten ontevreden zijn met de dienstverlening en communicatie van GLS Netherlands.

De beoordelingen zijn echter niet alledaags en het is aan te merken dat sommige klanten ontevreden zijn met de dienstverlening en communicatie van GLS Netherlands.

De beoordelingen zijn echter niet alledaags en het is aan te merken dat sommige klanten ontevreden zijn met de dienstverlening en communicatie van GLS Netherlands.

De beoordelingen zijn echter niet alledaags en het is aan te merken dat sommige klanten ontevreden zijn met de dienstverlening en communicatie van GLS Netherlands.

❓ Veelgestelde vragen over GLS Netherlands

👍 Beoordelingen van GLS Netherlands

Tobias B.

1/5

We sent 7 boxes from the Netherlands to Spain through EcoParcel, which uses the GLS delivery service. We also paid extra for optional insurance — about 60% more than the base cost. Unfortunately, several items were damaged during transport. When we filed a claim, EcoParcel refused it. First, they claimed we had sent forbidden items — which we did not. When we asked for a list of those supposedly forbidden items, they changed their explanation, saying the boxes were not packed properly. In reality, everything was packed very carefully using strong boxes (each up to 30 kg, though our heaviest was only 19 kg), and all items were cushioned with towels and clothes. The damage clearly resulted from poor handling, not packaging. Despite having paid for insurance, they refused to compensate us for the damage. I also asked EcoParcel for a link where we could leave a review of our experience, but after that request, they stopped replying. Avoid using EcoParcel and GLS — their service and customer support have been extremely disappointing.

MARC E.

1/5

I have had one of the worst delivery experiences ever with GLS Netherlands. On Friday, I was home the entire day waiting for my package, and it never arrived. I rescheduled for Monday, stayed home all day again, and still nothing. The tracking update claimed “no one was home” — which is simply false, because I was home and my doorbell never rang. The exact same thing happened on Tuesday. Now it’s Wednesday, the third time in a row, and once again I am sitting at home waiting within the so-called delivery time frame, and no one has shown up. What makes this even worse is there is no reliable way to contact GLS. There’s no phone number to call, no way to update the delivery instructions, and no transparency about where your package actually is. All you can do is keep waiting, day after day, with no resolution. This is absolutely ridiculous. It makes me question whether the drivers are even attempting delivery or simply marking it as “undeliverable” without ever trying. Over the years, I’ve seen how often packages are reported as “no one home” and then mysteriously go missing. This is unacceptable, especially with the holiday season approaching when people rely even more on deliveries. The supervisors and administration at GLS really need to take responsibility for who they hire, how they train them, and how they manage their staff. A delivery company should at the very least attempt delivery, ring the bell, or drop packages at a nearby shop or with neighbors. GLS does none of this. Instead, customers are left in limbo, wasting time and energy, with no solution. At this point, I wouldn’t trust GLS to deliver even the simplest order. They are unreliable, unaccountable, and completely frustrating to deal with.

Erika V. E.

1/5

This is simply the worst transportation company ever. Waiting for a package all afternoon so that at the end of the delivery timeslot the delivery date is refreshed for after the weekend - because they don’t work over the weekend! Absolutely ridiculous and would definitely not recommend shipping anything with GLS.

Kosiso O.

1/5

This logistic is very disappointing and unreliable. Being told I’m absent to receive the package which was completely false. And when I rescheduled to get another delivery date, nothing came in. No possible customer care to reach. I paid for delivery services, I expect my package

Yulia N.

1/5

I was expecting a parcel from another country, and GLS was a partner in this delivery. The other company's postal worker called to check the address, but misheard it. By the time I saw it in the app and tried to correct it, the postal worker told me that parcel has already been delivered by courier. One day before the expected delivery date. Without any SMS or email notification. But the main problem is: according to the cadastral register, there is a wasteland at that address. The courier, when delivering the parcel, did not think to call and check whether there was a mistake. He just left the parcel somewhere. Or he took it and marked it as ‘delivered’? I still don't know, because it's impossible to call GLS directly, contact is made only through the form on the website. This is my first experience with you and it's terrible.

Rebeka

1/5

I would give GLS zero stars if that were possible. I specifically rearranged my work schedule and stayed home the entire day waiting for my package. Nobody rang the bell, nobody knocked, nobody even tried to reach me. Instead, I got an email claiming I wasn’t at home and telling me to pick it up myself. I PAID for home delivery, and they didn’t even attempt it. What makes this even worse is that this is the second time this has happened to me. Rearranging my life around a delivery that never comes is beyond frustrating. This is not just unprofessional, it feels dishonest and shows zero respect for customers.

Hanna H.

1/5

AVOID THEIR SERVICES! Company that doesn’t care about their clients at all! They changed the delivery time to one day earlier and only informed us a couple of hours in advance. They wouldn’t let us make any changes to the new delivery date or time. Then the driver didn’t follow instructions and delivered a very valuable package to neighbors we’re having a fight with. The company refused to send a driver back to pick up the package from these neighbors.

Angel R.

1/5

Was to recieve a parcel between 09.45 and 13.45, It never arrived the tracker never update. I was waiting at the door untill 20.00 and I was refreshing their tracker every 15min throughout the day. At 21.45 and still no delivery i decide to go to bed. I litterally had sat at the door and ordered dinner aswell as the parcel was of high importance.. Today I wake up to a update on the tracker claiming they delivered said parcel to me at 13.00 yesterday which is a blatant lie as for one id need to sign for it and for the second no sane person would then keep waiting for a parcel that already arrived. This company is nothing more than an organised mailfraud ring. They should be investigated by authorities and shut down. And this time they will face consequences as I actually have proof of their scam.